Hospital, primary care, and mental health providers, first responders and other healthcare professionals experience intense, sometimes stressful situations at work. Often, they work long shifts that keep them from time with loved ones and adequate rest. They may witness or hear about suffering or trauma, which over time takes a toll. In an unprecedented crisis, natural disaster or public health emergency, healthcare providers may be at particular risk. The Healthcare Provider Mental Health and Crisis Support webpage offers helplines, ready-to-use tools, webinars and other resources to support physical and mental health. Providers may also consider contacting their organization’s Employee Assistance Program or insurance provider for mental health and crisis support resources.
Helplines and Support Groups
- Frontline Helpline: 360-768-6593 is free, confidential and available Tuesday through Sunday 8:00am-8:00pm to assist healthcare workers and medical professionals when their experiences start to feel overwhelming.
- Oregon Wellness Program: 541-242-2805 is a 24/7, free and confidential counseling service to support physicians, advanced practice providers and physician assistants. Call to schedule an appointment. Available in Clackamas, Crook, Deschutes, Jackson, Jefferson, Lane, Marion, Multnomah, Polk and Washington counties.
- Oregon Helpers Virtual Wellness Room: This free and confidential peer-facilitated drop-in support group is held weekdays 12:30pm-1:00pm to all frontline workers including medical and behavioral health providers, social workers, home caregivers and more.
- Oregon Helpers Wellness Affinity Groups: These online support groups connect participants from similar backgrounds or occupational fields. They are hosted by coaches who guide participants through a strengths-based skills curriculum and share community resources as needed. There are affinity groups for social workers, nurses, mental/behavioral health workers, and firefighters.
- Oregon Psychiatric Access Line: 1-855-966-7255 is free, confidential and available weekdays 9:00am-5:00pm to provide peer support and community-based resources for primary care clinicians experiencing stress in response to the COVID-19 crisis.
- Physician Support Line: 1-888-409-0141 is free, confidential and available every day 5:00am-10:00pm to assist physicians and medical students navigate the many intersections of their personal and professional lives.
- Safe Call Now: 1-206-459-3020 is a 24/7 confidential crisis referral service for all public safety and emergency services personnel and their family members.
- 2-1-1 Info: 2-1-1 or 1-866-698-6155 is available weekdays 8:00am-6:00pm for referrals to basic needs such as food, shelter, healthcare and more for Oregon and Southwest Washington.
- Oregon Safe + Strong Helpline: 1-800-923-4357 is a 24/7 resource line to support you, your loved ones, and the communities you live and work in.
- Racial Equity Support Line: 503-575-3764 is free, confidential and available weekdays 10:00am-7:00pm. This line is staffed by people with lived experience of racism and offers support to those who are feeling the emotional impacts of racist violence and microaggressions, as well as the emotional impacts of immigration struggles and other cross-cultural issues.
- Disaster Distress Helpline: 1-800-985-5990 (text TalkWithUs to 66746) is a 24/7 national hotline dedicated to providing immediate crisis counseling for people experiencing emotional distress related to any natural or human-caused disaster.
- National Helpline: 1-800-662-4357 is a 24/7, free and confidential treatment referral and information service for individuals and families facing mental and/or substance use disorders.
- National Suicide Prevention Line: 1-800-273-TALK (8255) is a 24/7, free and confidential support line for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
- Veteran’s Crisis Line: 1-800-273-8255 is a 24/7 confidential crisis line for veterans, service members, National Guard and Reserve, and their family members and friends.
Healthcare Provider Resources
- 16 Firefighter Life Safety Initiatives (Everyone Goes Home)
- 911 Dispatcher Stress Management (911 Wellness Toolkit)
- Clinician Well-Being and Resilience (National Academy of Medicine)
- Managing Mental Health During COVID-19 (American Medical Association)
- Managing Your Wellness During the COVID-19 Outbreak (University of Illinois at Chicago)
- Psychological PPE for Healthcare Workforce (Institute for Healthcare Improvement)
- Self-care Resources for Psychologists (American Psychological Association)
- 5-4-3-2-1 Grounding: A Technique to Help Manage Anxiety (Therapist Aid)
- Connection, Coping and Distraction Tools (Safe Space)
- Cope with Stress and Build Resilience During COVID-19 (Centers for Disease Control and Prevention)
- Coping with Stress and Compassion Fatigue (Substance Abuse and Mental Health Services Administration)
- Developing Your Self-Care Plan (University of Buffalo School of Social Work)
- Emergency Responders: Tips for taking care of yourself (Centers for Disease Control and Prevention)
- Firefighter Resources for Common Occupational Stressors (Center for Firefighter Behavioral Health)
- MoodKit App: Mood-enhancing activities (Thriveport)
- No One Cares Alone: Free peer-to-peer program for physicians and other providers (PeerRxMed)
- PTSD Coach App: Learn and manage symptoms that often occur after trauma (U.S. Department of Veterans Affairs)
- Self-help Anxiety Management (SAM) App: Learn methods to manage anxiety (University of the West of England)
- Share the Load Support Program for Fire and EMS (National Volunteer Fire Council)
- Supportive Practices for Mental Health Professionals Social Distancing (Mental Health Technology Transfer Center Network)
- Virtual Hope Box App: Tools for coping, relaxation, distraction and positive thinking (National Center for Telehealth & Technology)
- Wellness Strategies for Behavioral Health Professionals (Mental Health Technology Transfer Center Network)
Take a Break
- Coloring: Free coloring projects classified by theme (Printable Coloring Pages)
- Puzzles: Free jigsaw puzzles (Jigsaw Planet)
- Stories: Free stories read by celebrities (Storyline Online)
- COVID-20: A Psychological Crisis (Oregon Pediatric Society)Pandemic impact on youth and families, as well as an overview on how medical providers can apply self-care tools. AudiencePrimary care providers who treat pediatric patients, clinic supervisors, nurses, social workers, health educators, counselors, psychologists, behavioralists and staff.
- Resources for Healthcare Professional Coping with the COVID-19 Pandemic (Schwartz Center)There are several on-demand webinars related to self-care that can be accessed from this page. Topics range from strategies to cultivate emotional agility to supporting healthcare workers in a crisis.
- Staying Resilient in Adversity (Oregon Pediatric Society)Increasing self-awareness and use of science-based mindfulness practices and how to integrate mindful habits into daily work to bolster health and resilience in the face of toxic stress. AudienceHealthcare providers, clinic supervisors, nurses, social workers, behavioral health workers and staff.
- Stress, Relaxation, and Mindful Breathing (Providers Clinical Support System)The rationale for relaxation and mindfulness in relation to stress. Course demonstrates two behavioral breathing techniques to help reduce stress and enhance attention to the present which can be integrated into self-care practice.
- Wellness Matters: Self-Care for Mental Health Providers (HealtheKnowledge)Self-care strategies and wellness frameworks, along with practices to increase resilience and flourish in one’s personal and professional life. Resources are provided along with many opportunities for self-reflection. 3.0 hours continuing education available.